Influence of Good Governance in Water Service Delivery in Tanzania: A Case of Musoma Urban Water Supply and Sanitation Authority.

Swalehe, Shabani (2025) Influence of Good Governance in Water Service Delivery in Tanzania: A Case of Musoma Urban Water Supply and Sanitation Authority. Masters thesis, The Open University of Tanzania.

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Abstract

The study assessed influence of good governance in water services delivery using a case of Musoma water urban supply and sanitation authority. Specifically, the study assessed the relationship between transparency and water service delivery; examined the relationship between responsiveness and water service delivery; investigated relationship between ethics in water service delivery; and examined relationship between accountability and water service delivery in Musoma Municipality. The data were collected through the questionnaire survey from a sample size of 384 respondents and analyzed using descriptive statistics and Pearson correlation. The study findings indicate that there is a relationship between attributes of good governance such as transparency, accountability, responsiveness, and ethical behavior and water service delivery. It is therefore concluded that good governance’s attributes such as transparency, accountability, responsiveness, and ethical behavior positively relate to enhanced water service delivery. It is recommended that policy makers and water service providers should embrace attributes of good governance for enhancement of water services delivery. Keywords: Accountability, Good governance, Musoma urban supply and sanitation authority, Transparency, Water services delivery.

Item Type: Thesis (Masters)
Subjects: 300 Social Sciences > 330 Economics
Divisions: Faculty of Arts and Social Sciences > Department of Political Science and Public Administration
Depositing User: Mr Habibu Kazimzuri
Date Deposited: 23 Dec 2025 08:51
Last Modified: 23 Dec 2025 08:51
URI: http://repository.out.ac.tz/id/eprint/4828

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