A Study on Management of Claims and Disputes in Tanzania Construction Industry- A case of Dodoma Region.

George, Dogras (2024) A Study on Management of Claims and Disputes in Tanzania Construction Industry- A case of Dodoma Region. Masters thesis, The Open University of Tanzania.

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Abstract

The construction industry is burdened with a lot of project performance matters which usually lead to claims and disputes between client, consultant and contractor. This study concerned with examining management of claims and disputes in Tanzania construction industry with special focus to Dodoma region. This study was applied both quantitative and qualitative approaches in form of interviews, questionnaires and observation from previous complete projects (case study). First a set of questions was distributed to committed project managers who are currently active in management of mega projects constructed around Dodoma region both public construction companies and private construction companies. Secondly, qualitative data was collected in form of interviews and observations from previous completed projects in order to extract clarify of the opinions expressed by project managers and other contract administrators regarding the management of claims and disputes in construction industries. The study identified the main causes of claims and disputes, the effectiveness of alternative dispute resolution methods, procedures and contractual provisional set forth in contract document in management of claims and disputes and challenges facing construction industry in mitigation of claims and disputes. Based on the findings, the study concluded that the major causes of claims and disputes need to be guarded against and incase disputes eventually occur, negotiation and conciliation method should be given the first priorities. The study recommended that the government should put in place strategies that are aimed and mitigating claims and disputes on construction projects. Professional bodies such as Engineers Registration Board (ERB) an Architects and Quantity Surveyors Registration Boards (AQRB) should enlighten professionals to always be ethical in their discharge of duties.

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