Challenges Faced, and Coping Strategies among Distance Learners at the Open University of Tanzania: A Case Study of Zanzibar Centre.

Salum, Suleiman Mbwana (2023) Challenges Faced, and Coping Strategies among Distance Learners at the Open University of Tanzania: A Case Study of Zanzibar Centre. Masters thesis, The Open University of Tanzania.

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Abstract

This study assessed the challenges, and coping strategies among distance learners at the Open University of Tanzania - Zanzibar Regional Centre. Three objectives guided this study: (i) to examine the challenges that face distance learners in Open and Distance Learning (ODL) system at Zanzibar Regional Centre, (ii) to determine how learners overcome the challenges they face, and (iii) to examine the relevance of coping strategies in contributing to learners’ achievements. The study employed a qualitative research approach. In this study, 40 participants (15 former and 25 current Open University of Tanzania) students were involved. Data for this study were collected through individual interviews and observation, and were analysed through content analysis. The findings suggest that poor communication, financial constraints, poorly organised face-to-face sessions, internet problems, poor learner support services and computer illiteracy were the main challenges faced distance learners at OUT. This study also showed that learners used different approaches to cope with the said challenges. In dealing with shortage of time and computer illiteracy, learners find help from ICT professionals, which lead them to achieve their learning goals. The following are the recommendations of this study: (i) The Open University of Tanzania at Zanzibar Regional Centre should have sufficient number of lecturers to help students. (ii) The Open University of Tanzania, Zanzibar Regional Centre, has to ensure the availability of sustainable internet services for effective learning. (iii) Face to face sessions should be well organised (at least twice a year) to support learners to overcome their problems. (iv) Means of communication should be improved. Lecturers should pick calls from their students and they should provide quick feedback to learners who need help. Keywords: Challenges, Distance Learners and Open and Distance Learning

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