Training And Employee Job Performance On Public Services:The Case Of Kinondoni Municipal Council In Tanzania.

Nicholaus, Macklina (2023) Training And Employee Job Performance On Public Services:The Case Of Kinondoni Municipal Council In Tanzania. Masters thesis, The Open University of Tanzania.

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Abstract

The main objective of the study to investigate the role of training on employee job performance at KMC. The study has four specific objectives, first, to invistigate types of training conducted by employee at KMC. Second, to examine the relationship between training and employee motivation, competance and confidence at KMC. Third, to examine the relationship between employee motivation, competence, confidence and performance at KMC. And fourth, to determine the association between training programmes and employee performance. The study involved 100 respondents from ten public secondary schools at Kinondoni Municipal Council. It includes sixty-six (66) female and thirty-four (34) male teachers. Females dominated gender respondents. This is influenced by the large number of female teachers in KMC. The study employed method research, combining qualitative and quantitative analysis. The study found that the training program influences on skill growth, employee learning and self-direct. Not only that but also employee altitude and behavior and delegation. Apart from that, the study also found that training enhances the employee’s confidences, which made employee confidence the most significant factor affecting employee', making employee confidence the most significant factor affecting, making employee confidence the most significant factor affecting employee performance. Recommendations were manmade where it was identified that the HRs should provide regular training for their staff and assessment should be done regularly to ensure positive feedback of training programs. Also KMC should create a desire for learning so that employees will be interested in training. Key words: Training, Employees, Job performance, motivation, Confidence, Competence

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