Servant leadership and Organisation performance

Ndongo, Mary (2024) Servant leadership and Organisation performance. Masters thesis, The Open University of Tanzania.

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Abstract

The study investigated the relationship between servant leadership and organization performance through employee’s satisfaction in primary schools in Morogoro municipality. Specifically, the study examined the relationship between servant leadership behavior and organization performance, relationship between servant leadership behavior on employee satisfaction, relationship between employee’s satisfaction on organizational performance and indirect relationship between servant leadership and primary school organizational performance through employee’s satisfaction. Cross-sectional study design involving five public primary schools was used and 100 respondents were selected by using purposive and systematic random sampling techniques. Data were collected using a questionnaire, interviews, focus group discussions and documentary review and analyzed by using SPSS and Structural Equation Model (SEM). The findings revealed that there is positive relationship between servant leadership behavior and organization performance. Also, the results of analysis indicated that servant leadership is positively and significantly related to employee satisfaction. The findings also indicated that job satisfaction has positive and statistically significant relationship with organization performance. Also, the results of the mediation analysis for the fourth objective there is mediating effect of employee’s satisfaction in the relationship between servant leadership and organization performancethe performance of an organization. The study recommends the government to facilitate motivation attainment to local government employees which will impact positively performance of the organizations. Also, the government should ensure the availability of sufficient conditions to the employees in their working stations all over the country. Nevertheless, the government should be open to its employees through the management of the entities responsible for the operationalization in their areas on the efforts undertaken to foster employees’ job satisfaction and appreciations to be attained. Keywords: Leadership, servant leadership, Organizational performance, employee satisfaction, Primary School

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