Servant Leadership, Organization citizenship behavior and employees’ retention in Tanzania: The mediating role of team member exchange and empathy.

Mohamed, Johari P. (2023) Servant Leadership, Organization citizenship behavior and employees’ retention in Tanzania: The mediating role of team member exchange and empathy. Masters thesis, The Open University of Tanzania.

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Abstract

Using a quantitative approach and survey research design with a total number of 100 teachers from different public secondary schools, this study examines if the servant leaders encourage teachers’ retention. The research objectives were: to examine the relationship between servant leadership and Team Member Exchange, to examine the relationship between servant leadership and empathy, to examine the relationship between servant leadership and organization citizenship behavior through empathy and TMX, and to examine the relationship between servant leadership and teachers’ turnover intention through empathy and TMX. It is hypothesized that servant leadership will lead to teachers’ retention by enhancing Organizational Citizenship Behavior (OCB) through empathy and Team Member Exchange (TMX). OCB is distinguished into two parts that is Organizational Citizenship Behavior towards Individual (OCBI) and Organizational Citizenship Behavior towards Organization (OCBO). The study revealed the positive relationship between the servant leadership and TMX, servant leadership and OCBO when mediated by TMX. On the other hand, the study revealed negative relationship between servant leadership and empathy,servant leadership and OCB when mediated by empathy, servant leadership and OCBI when mediated by TMX and servant leadership and teachers’ turnover intention. The study concluded that, the heads of schools who adopt servant leadership through TMX has a great chance to increase OCB and reduce teachers’ turnover intention hence enhancing teachers’ retention. Key words: Servant leadership; Teachers’ retention; OCB; TMX; Empath

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