Mr., abia
(2024)
Computer Application.
Diploma thesis, The OUT.
Abstract
This study aims to assess the influence of Financial Performance on Social Benefit Service
Delivery, specifically assess the prospects and challenges for the organization’s financial
system operation in relation to social protection delivery system, determine financial
performance variables that lead to inefficiencies in social security fund and to examine
the potential prospects, on how NSSF may improve its financial performance for social
services delivery. The study used 100 respondents selected using Stratified sampling, both
secondary and primary data were utilized. Comparative analysis was done indicating
changes in various financial variables reflecting financial performance and obligations of
the organization to deliver to its stakeholders. Some of the key indicators for example are
seen in section 4.13 for the year 2012/13 to 2017/18. Major challenges facing the NSSF
were observed to be categorized into 12 groups as the respond from the interviewees. Five
major challenges were on how NSSF tries to create value for its stakeholders were taxation
charged on funds investment income, limited investment revenue, limitation to foreign
investment by NSSF, untimely payment of contribution and defaulters on rent and loans.
Furthermore, NSSF appears to be controlled by the power of Government policies and
the organization while it has to be more influenced by the voices and power from its
member as members are the one to contribute to the value of the organization not only
employees and administration decisions. There is a need for a harmonized policy and
regulation of all social security funds in Tanzania. The researcher recommends that NSSF
should be more creative in solving community-based problems not to look on pay off
investment only for their own profit and leave the members unsatisfied and therefore there
should be a balanced approach with more coverage of the Tanzania population.
Keywords: Financial performance, operations, social security, service delivery
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