Assessment of records keeping for public sector service delivery improvements: The Case of UWASA in Tanga-Region, Tanzania.

Mbelwa, Said Justin (2022) Assessment of records keeping for public sector service delivery improvements: The Case of UWASA in Tanga-Region, Tanzania. Masters thesis, The Open University of Tanzania.

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Abstract

The study on record keeping practices in public sector service delivery improvements was conducted in Tanga-UWASA. The study was guided by four specific objectives of; assess record keeping policy; examine contribution of record keeping on public service delivery; to assess personnel capacity on records keeping and identify challenges Tanga-UWASA face in records keeping. Fifty nine staff and 6 heads of department participated in this study. These respondents were randomly and purposively selected. The study employed both Qualitative and Quantitative research design. Questionnaire and interview methods were used in data collection. Findings revealed that 91.5% of the respondents agreed that there was record keeping policy and it really helped them in performing records keeping activities. The study also reveal that 100% of the respondents were in agreement that record keeping contribute to improvement of the record keeping system and effective use of disposition record to meet with customer expectation. Moreover the study indicate that inadequate trained personnel on records keeping inadequate equipment and storage facilities, lack of awareness on the importance of records and records management among non-records keeping staff hinder effectiveness of record keeping. Ultimately, the study concluded that record keeping partly record keeping practices implemented effectively though guidelines, record keeping policies and procedures need to be improved and upgraded. The study recommends that the institution should automate its records keeping functions and implement records keeping awareness programs for non-records keeping staff. Keywords:Records Keeping, Public Sector, Service Delivery Improvements, Tanza

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