The Influence of Port Congestion on the Performance of the Supply Chain Operations.

Zegera, Buka (2021) The Influence of Port Congestion on the Performance of the Supply Chain Operations. Masters thesis, The Open University of Tanzania.

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Abstract

Ports have been the integral part of the supply chain in the world since the beginning of the long history of the transportation and logistics. Ports have been throughout faced various problems one of the major problem is the congestion of the goods at the port. This may be due to the long dwell time of the cargoes, using of advanced technology for the operations, the capacity of the warehouse and the organization culture in the process of clearance of the goods. Port congestion can be one of the factors that hinder the performance of the supply chain. The proper means of reduce the problem can be through the study to assess The Influence of Port Congestion on the Performance of the Supply Chain Operations. The study intends to find the reduction of the congestion on use of the information communication technology system, warehousing capacity for cross docking, packaging and storage of the goods, dwell time cause by the port operations during goods clearance and their contribution on the performance on the supply chain operations. The findings have revealed that the port trade management, information communication technology and customer satisfaction they have influence on the performance of the supply chain operations management. The improved infrastructure at the container terminal can help the minimization of the port congestion. The shorter the dwell time influence with the utilization of integrated information technology systems for payments, and clearance. The competence of staff and good organization governance and culture operating at the port can help to produce good customer service and reduce the ever increasing port congestion. Keywords: Port, Congestion, Performance, Supply Chain.

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