Factors Affecting Monitoring and Evaluation System Performance of Public Service Reform Initiatives in Tanzania: A Case of Public Service Management.

Saguda, Thomas L. (2021) Factors Affecting Monitoring and Evaluation System Performance of Public Service Reform Initiatives in Tanzania: A Case of Public Service Management. Masters thesis, The Open University of Tanzania.

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Abstract

Public Service Reform Program (PSRPs) Initiatives can be sustainable under efficient and effective Monitoring and Evaluation (M&E) System which assesses progress and performance. Unfortunately, in most developing countries the M&E systems are usually weak due to incoherence between Program initiatives and M&E Systems in designing, planning, implementation and use of the information in policies, planning and budgeting and plans reviews. This research studied the factors which affect the performance of the M&E System in the PSRPs initiatives at President’s Office Public Services Management (PO-PSM). The study used cross sectional design with stratified sampling scheme to select representative sample from the study population which consisted of Staff involved in Public Service Reform Initiatives. Results shown that Budgeting, Human Resource Capacity and stakeholders participation do not sufficiently support the performance of the M&E System in tracking progress and performance of the PSRPs Initiatives. Though stakeholders’ engagement seemed active, but it was not conducted during designing and detailed planning of the M&E System hence adversely affect its performance. The study established that most of the M&E Methods and Tools were not in place. All factors studied indicated positive correlation to the performance and contribute 63.4 percent of the M&E System Performance. The findings however indicated that, the M&E System performance does not meet the needs of stakeholders. The Sustainability of the M&E System needs commitment and effective utilization of the information. Keywords: Monitoring and Evaluation, System Performance, Public Service, Reform.

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