Examination of the Factors Influencing Beneficiaries’ Withdraw from Social Security System (NSSF) in Ilala Dar es Salaam

Ngatuni, Clara V. F. (2019) Examination of the Factors Influencing Beneficiaries’ Withdraw from Social Security System (NSSF) in Ilala Dar es Salaam. Masters thesis, The Open University of Tanzania.

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Abstract

The importance of social security benefits comes from the ability of the benefit being able to satisfy the needs and demands of the beneficiaries. Due to the demand and satisfaction of the beneficiaries some members decided to withdraw from social security fund. This study aims at examining factors influencing members withdraws from social security system in Tanzania a case of NSSF Ilala Municipal. In doing so this study has the following specific objectives (a) to assess demographic, social and economic factors influencing members to withdraw from NSSF (b) to analyze factors influencing beneficiaries satisfaction on the service offered by NSSF (c) to determine the internal competence of NSSF workers on the quality of service offered. Observation, questionnaires and literature reviews have led to confirmation that national social security fund is characterized by lots of inefficiencies. The targeted population of the research involved male and female who are NSSF members, workers and pensioners. A sample size of 100 was drawn. Simple random sampling method was adopted in selecting the sample size because it is based on the subjective judgment of the researcher, rather than random selection. Instruments used in data were questionnaire and observation method. Data collected were analysed through SPSS and excel as it keeps large amount of information and easy to analyze during data analysis. Furthermore, customer satisfaction cannot even be predicted as a result of poor quality services. Consequently, one would conclude that there is need for provision of education on the importance of social security schemes to members and training the employees on good customer services to meet the need of the beneficiaries and

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