Challenges Facing Executive Agencies Service Delivery in Tanzania: A Case of Tanzania Public Service College, Mbeya Branch.

Mbembati, Erick D. (2020) Challenges Facing Executive Agencies Service Delivery in Tanzania: A Case of Tanzania Public Service College, Mbeya Branch. Masters thesis, The Open University of Tanzania.

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Abstract

The study aimed to examine the challenges facing Tanzania Public Service College (TPSC) with regard to service delivery. The study had three specific objectives including examining strategies adopted for improving service delivery at TPSC Mbeya Campus, identifying challenges facing TPSC in service delivery and suggesting the possible means that may be used by TPSC to overcome the challenges. A case study research design was employed using TPSC, Mbeya campus involving a total of 100 respondents. Both primary and secondary data were collected whereby interviews, questionnaire, and documentary review methods were used. The study used both quantitative and qualitative methods in collecting and analyzing data. The findings show TPSC Mbeya Campus employed various strategies in service delivery. It was discovered that there are several challenges facing TPSC in service delivery, amongst are, shortage of staff, lack of office space, lack of enough teaching facilities, budget deficit and lack of accommodation for students. The study participants suggested that for effective service delivery, TPSCs need to improve college infrastructures such as office, classroom and furniture’s. There is also a need to increase the number of staff to be facilitated by effective motivation and hence leading to effective service delivery. The study recommends that in order to address the challenges of effective service delivery among executive agencies such as TPSC; the government should provide enough funds and employ adequate staff to ensure the services offered by TPSC are effectively delivered and the government should strengthen the authorities taking charge of TPSC to make sure that they regularly monitor high quality service delivery at TPSC. Keywords: Performance, Service delivery, A Service, Executive Agency.

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