Chuma, Mariam Kobelo and Mhache, Emmanuel Patroba
(2019)
Assessment of The Services Provided by Small and Medium Sized Hotels in Kinondoni District, Dar es salaam Region.
International Conference on the Future of Tourism (ICFT).
pp. 1-22.
ISSN 2507-7872
Abstract
The aim of this paper was to assess services provided by small and medium sized
hotels in Kinondoni District in Dar es Salaam Region. The study used questionnaires, focus group discussion, in-depth interview, direct observation and documentary literature review in data collection. The data was collected from 90 respondents from 10 small and medium sized hotels. The study involved
10 hotel operators, 30 employees and 50 local and international guests. The study found that small and medium sized hotels are facing a lot of challenges
such as lack of trainee staff, lack of staff motivation, lack of accuracy and access
to information, lack of excursion and security. Other challenges are lack of enough facilities, lack of job security, and lack of financial support, poor technology and poor marketing strategies. The study suggests several measures to address challenges facing small and medium sized hotels such as; the government should take measure of insisting learning and education to stimulate business management marketing strategy. The hotel operators should carry regular trainings to their staff. Furthermore, there should be employee’s motivation, job, excursion and enough facilities. The government should provide conducive working environment for the small and medium sized hotels to operate.
Keywords: Hotel, Kinondoni Municipality, Operators, Small and medium size hotel, Service
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