Marco, Jonathan
(2018)
The Effects of Leadership Development on Social Service Delivery in Ward Councils: A Case of Kasharunga Ward.
Masters thesis, The Open University of Tanzania.
Abstract
The study set out to investigate how Leadership Development affected the delivery of Social Services in Kasharungu Ward. The study adopted a Qualitative design and sample size of respondents (n = 100) was selected using random sampling technique combined with probability sampling to obtain a representative sample. Data were collected using questionnaire, interview and observation methods, and later analyzed using simple statistical methods for qualitative data, while the quantitative data was processed using the SPSS instrument. Findings for research question one indicated that a combination of social, economic and environment factors contributed to leaders failing to attend leadership development training programmes, whether short or long term. Research question two explored the key characteristic of service delivery in the ward. The general observation was that services were unevenly distributed and some of the factors mentioned by 50.6% of the respondents included ideological biased, location of the village, and at times there was more lip service than real services, while peripheral locations experienced very obsolete facilities. In research question three the findings indicated that the majority of respondents (80.2%) acknowledged that the professional training programmes contributed to improved effectiveness of social services delivery. The main conclusions reached with regard to this research were that training had positive contribution to service delivery and that more training programmes should be organized for street level leaders. The study recommended that each street level leader should attend a professional training programme to enhance their effective management of social services. It was also recommended that a future research should be undertaken to cover a wider geographical proximity and extending to different regions as a way of expanding the frontiers of knowledge.
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