The Assessment of Employee Grievances Handling in Tanzania: the Case of Udsm and Muha

Mubezi, Jane (2013) The Assessment of Employee Grievances Handling in Tanzania: the Case of Udsm and Muha. Masters thesis, The Open University of Tanzania.

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Abstract

This study assessed employee grievance handling in Tanzania with a specific focus on two higher learning institutions namely, the University of Dar es Salaam and Muhimbili University of Health and Allied Sciences. To achieve this objective, the study identified the styles used at the higher learning institutions to in handling employee grievances, explored employees’ perceptions about the way their grievances are handled, discovered factors which hinder effective management of employees’ grievances, and found out what should be done to effectively manage employees’ grievances. In terms of research design and methodology, this study used an exploratory research design whereby interviews, questionnaires and documentary review were used as data collection techniques. The population of the study included 68 staff out of which 22 were administrative, while 46 were teaching staff. Among these 10 administrative staff were from the UDSM, while 12 administrative staff were from MUHAS. Also, 27 teaching staff were from MUHAS, whereas 19 were from the UDSM. Data were collected from were coded and analyzed using Statistical Package for the Social Science (SPSS) computer software. The study found that majority of supervisors used integrating approach in trying to solve their employees’ grievances, whereas few supervisors used intimidating style of managing employee grievances. This study found that lack of human resources management skills, bureaucratic procedures, selfishness, and unequal relationship between supervisors and employees were the major hindrances to effective management of employee grievance at the UDSM and MUHAS., The study concluded that majority of supervisors at both the UDSM and MUHAS use integrating style in handling employee’s grievances, whereas few use dominating style.

Item Type: Thesis (Masters)
Subjects: 600 Technology > 658 Gerneral management
Divisions: Faculty of Business Management > Department of Leadership and Governance
Depositing User: Mr Habibu V. Kazimzuri
Date Deposited: 14 Jan 2016 11:56
Last Modified: 14 Jan 2016 11:56
URI: http://repository.out.ac.tz/id/eprint/917

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