Factors Influencing Performance of the Insurance Industry in Tanzania: The Case of Zanzibar Insurance Corporation

Ibrahim, Amina Mzee (2013) Factors Influencing Performance of the Insurance Industry in Tanzania: The Case of Zanzibar Insurance Corporation. Masters thesis, The Open University of Tanzania.

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Insurance industry is part of immune and repair systems of an economy. Successful operation of the industry sets impetus for other industries and development of an economy. The main objective of this study was to examine factors influencing performance of the insurance industry in Tanzania. To achieve this objectives both primary and secondary data were used. Primary data collected by means of interview, observations, structured and unstructured questionnaires. Secondary data obtained from various sources including book, journal and Internet. The study revealed that performance of ZIC were affected by insured by delaying to pay premium on time, to report fake claim and lack of know how about insurance service. In addition, accessibility and awareness to the insurance services provided by ZIC was not so difficult, therefore most intermediaries and insured were able to obtain and utilize the services. The result also found that operations of insurance company were influenced by Assessors and Investigator due to delaying in producing report on time. The company also faced with the following challenges: Construction of marketable policies, introduction the ‘cash and carry’ system in selling of insurance products in the market, lack of facilities in the country for training professionals, infrastructures system is not so well organized as a result only few places get privilege of receiving the insurance services, how. The study recommended that insurance policies should be designed to be user friendly. If possible, documents should be both in English and Swahili language to reflect the reality of Tanzanian Insurance consumers.

Item Type: Thesis (Masters)
Subjects: 600 Technology > 658 Gerneral management
Divisions: Faculty of Business Management > Department of Leadership and Governance
Depositing User: Mr Habibu Kazimzuri
Date Deposited: 11 Jan 2016 14:29
Last Modified: 11 Jan 2016 14:29
URI: http://repository.out.ac.tz/id/eprint/866

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