Effect of Motivation Factors on Employees’ Job Performance in Public Primary Health Facilities: A Case of Public Primary Health Facilities in Ilemela District, Mwanza City

Orasa, Gisela John (2014) Effect of Motivation Factors on Employees’ Job Performance in Public Primary Health Facilities: A Case of Public Primary Health Facilities in Ilemela District, Mwanza City. Masters thesis, The Open University of Tanzania.

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Abstract

The purpose of this study was to examine the effect of motivational factors on workers performance in Tanzania primary Healthcare facilities, a case of public primary health facilities in Ilemela District of Mwanza city. The study aimed at: (i) to assess the level of motivation to perform among healthcare workers in Primary Health Care Facilities in Ilemela District of Mwanza city, (ii) to establish motivational techniques/tools used by heads of Primary healthcare facilities to motivate workers in Ilemela District of Mwanza city, (iii) to determine the healthcare views of workers about intrinsic and extrinsic motivation factors/ tools, (iv) to determine impact of intrinsic and extrinsic motivation factors used heads of healthcare facilities on overall workers’ performance and (v) to identify patients’ opinions about the performance of healthcare workers. A survey was carried with 52 healthcare workers that included nurses, doctors and health inspectors. In addition, in- depth interviews were carried out with some nurses and doctors. Data are analyzed using statistics package for social sciences (SPSS) version 16.0. The study revealed that the healthcare workers motivation to join the medical service profession was due to job security and absence of job alternative and salary was not a concern. Overall, level of motivation among workers was low due to low or absence of re-numerations to supplement salary. The study further revealed that the currently used motivational tools were inadequate and undesired. Appropriate remuneration, introduction of challenging work but interesting and definition of career path development programs could improve workers morale to work and have an impact on patients satisfaction.

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