Assessment of Employees performance in Commercial Banks in Tanzania” A Case of Stanbic Bank Tanzania Limited

Ngowi, Perez A. (2014) Assessment of Employees performance in Commercial Banks in Tanzania” A Case of Stanbic Bank Tanzania Limited. Masters thesis, The Open University of Tanzania.

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This study presents the assessment on employees’ performance in commercial banks in Tanzania particularly at Stanbic Bank Tanzania Limited. Specifically the study intended to identify the challenges facing employee’s performance at Stanbic Bank; assess the relationship between employees’ performance and productivity of commercial bank at Stanbic Bank; and examine the effect of human resource practices on employees’ performance at Stanbic Bank. The research was employed are case study which is Stanbic Bank with both quantitative and qualitative analysis approaches where as sample of 83 respondents were randomly selected using purposive and simple random sampling. This study found that, there are challenges of employees performance at Stanbic bank which are low salary increment and lack of training. However, organization structure and organization culture are examined in assessing relationship between employees’ performance and productivity as very relevant to employees’ performance. Moreover, the respondents agreed that, the effect of HR practices on employees’ performance dealt with staff welfare overall as it directly affects ones performance in terms of remuneration, wellbeing and health care This study concluded that; “Every employee would be comfortable at conducive environment that makes employees to serve for customers”. The inner satisfaction produces by banks makes high moral for the core employees to give out their best in terms of service delivery. The service delivery time would be fast for the branch to make more profit since the turnover rate for servicing customers is high. This study recommended that; Stanbic bank, the management should arrange seminars and workshops for employees to improve employees’ performance

Item Type: Thesis (Masters)
Subjects: 600 Technology > 658 Gerneral management
Divisions: Faculty of Business Management > Department of Leadership and Governance
Depositing User: Mr Habibu Kazimzuri
Date Deposited: 14 Jan 2016 12:11
Last Modified: 14 Jan 2016 12:11

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