Assessing Impact of Job Description on Employee’s Performance in Public Organizations: A Case Study of the Zanzibar Electricity Corporation (ZECO)

Taufik, Halima Ramadhan (2014) Assessing Impact of Job Description on Employee’s Performance in Public Organizations: A Case Study of the Zanzibar Electricity Corporation (ZECO). Masters thesis, The Open University of Tanzania.

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Abstract

Job description defines essential tools that circumscribe an employee’s profile relating to his/her particular job. Despite the fact that job description is crucial for efficient work performance in any institution, previous researchers found that in many organizations employees complain for having ineffective or non-existence job descriptions. The existence of the problem warrants researcher to undertake this study and assessing impact of job description in ZECO, in relation to increasing performance of employees. Various methods of data collection were used such as interviews, questionnaires and documentation. The results show that 38% of the respondents did not have effective job descriptions that were in line with their responsibilities and qualifications. Also, the study revealed that 97% of the respondents agreed that they needed job descriptions which indicate working conditions to increase their performance. Problems leading to poor performance among the workers are related with absence or unclear job descriptions with unspecified working conditions during recruitment process, poor involvement of workers in decision making process and underutilization of skills acquired by employees. The study recommend that in order to redress the situation and increase performance related to Job description, ZECO should formulate effective job descriptions which would include job specification, job qualification, working condition and responsibilities of the employees. The study found the need to redesign scheme of service and job descriptions according to the situation, establish employment policy in line with job description, to ensure availability of job analysts and to establish HR policy to reduce brain drain of qualified employees who go for green pastures elsewhere.

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