Effective Communication and Its Impacts on Employee’s Job Satisfaction Case Study on FINCA Tanzania Dar Es Salaam City

Gesogwe, Samson (2013) Effective Communication and Its Impacts on Employee’s Job Satisfaction Case Study on FINCA Tanzania Dar Es Salaam City. Masters thesis, The Open University Of Tanzania.

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Abstract

Ineffective communication, lack of communication or inadequate communication causing employee’s job dissatisfaction. Samples of 60 respondents were used and these were randomly obtained from targeted areas. The targeted populations of the study were FINCA Tanzania 50 low level employees and 10 Supervisors and above. The researcher used sampling techniques, which were simple random, stratified and systematic sampling. Thus, individuals were randomly selected from a list of the population and every single individual had an equal chance of selection. The data were collected through observation, questionnaires, interview and documentation, and analyzed by using Microsoft-Excel. The study indicates that a half of the employees saw an improvement in term of communication in year 2012. Meanwhile 76% need of an extra effort for innovative effective communication. Even if employees do not direct agree with the communication channels in FINCA Tanzania, but they see an impact of effective communication toward employee job satisfaction. This implies that the greatest impact on employee job satisfaction is the ability to use proper channels and communicate effectively message with others in the company. By improving communications skills at work will increase employee’s ability to achieve success. It was clearly observed that the FINCA Tanzania should establish possible innovative constructive communication feedback that could enhance employee’s job satisfaction. Also, FINCA should conduct an employee satisfaction survey and use the survey results to identify the areas where employees are most and least satisfied. In additional, the company should engage employees and let them know what the company doing. Finally, the company should address job security.

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