Examining the Contribution of Training and Development to Employee Performance. A Case of Kilombero Sugar Company Limited (KSCL).

Mnyambwa, Leah Peter (2024) Examining the Contribution of Training and Development to Employee Performance. A Case of Kilombero Sugar Company Limited (KSCL). Masters thesis, The Open University of Tanzania.

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Abstract

The study aimed at examining the contribution of training and development on employee performance at Kilombero Sugar Company Limited. Specifically, the study to examined influence of skill enhancement programs, leadership development initiatives, adaptation to technological changes and customer service excellence training on employee performance at Kilombero Sugar Company Limited. The study adopted a positivist research philosophy, a quantitative research approach and a descriptive research design to collect data from a sample size of 147 respondents comprising management and subordinate staff, selected through the simple random sampling technique. Data was collected through a structured questionnaire and analyzed using descriptive statistics and multiple regression analysis with SPSS V26 software. Findings revealed that skill enhancement programs have a positive influence on employee performance, leadership development initiatives had a positive significant influence, adaptation to technological changes had a significant positive influence, and customer service excellence training had a positive significant influence on employee performance. The study concludes that formal training and development programmes have a markedly positive impact on employee performance at KSCL. The implementation of training and development programmes has been found to yield several key benefits, including improvements in skills, leadership capabilities, technological adaptability and customer service excellence. It is recommended that KSCL and other organizations with similar profiles allocate resources to training programmes that enhance relevant skills, give priority to the development of leadership capabilities, emphasise technological training, promote regular development initiatives and establish continuous professional development policies to sustain and enhance organizational performance and competitiveness. Key words: Employee, Employee Performance, Training.

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