The Contribution of Human Resources Management Practises to the Performance of Selected Non-Governmental Organisations in Tanzania: A Case of 5 Selected NGOs in Dar es Salaam.

Mahwaya, Christina (2024) The Contribution of Human Resources Management Practises to the Performance of Selected Non-Governmental Organisations in Tanzania: A Case of 5 Selected NGOs in Dar es Salaam. Masters thesis, The Open University of Tanzania.

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Abstract

This study examines the role of Human Resource Management (HRM) practices in enhancing the performance of non-governmental organizations (NGOs) in Dar es Salaam, Tanzania. It focuses on key HRM areas: human resource planning, recruitment, staff training, and employee motivation. The objective is to evaluate how these elements contribute to NGO performance, this is because little has been documented in this area. The research adopts a quantitative approach and employs a positivist research philosophy. Data were collected through structured questionnaires distributed to 98 respondents from NGOs such as Tanzania Education Network (TenMet), BBC Media Action, International Care and AIDS Treatment Program (ICAP), Catholic Relief Services (CRS), and Save the Children. The data analysis used frequencies, percentages, means, and multiple linear regression to assess the relationships between HRM practices and organizational performance. The findings reveal that recruitment and staff training have significant positive impacts on performance. Human resource planning and motivation, although showing a positive relationship, were not statistically significant in their influence on NGO performance. The study emphasizes the need for knowledgeable recruitment panelists to select experienced, dedicated, and ethical employees. Additionally, it highlights concerns over staff remuneration and job security, noting that addressing these issues could enhance employee loyalty and reduce turnover rates. In conclusion, the study suggests that focusing on recruitment and staff training is essential for improving NGO performance. It also recommends that management address employee concerns regarding salaries and job security, as these factors are critical for maintaining staff motivation and long-term organizational success. Keywords: Human Resources Planning, Recruitment, Training & Motivation

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