Influence of Social Technical System on the Performance of Water Projects in Tanzania: A Case of Shinyanga Water Supply and Sanitation Authority.

Igambwa, Bundala (2024) Influence of Social Technical System on the Performance of Water Projects in Tanzania: A Case of Shinyanga Water Supply and Sanitation Authority. Masters thesis, The Open University of Tanzania.

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Abstract

The main purpose of this study was to examine the influence of social technical systems on improving the water project in Shinyanga municipality, Tanzania. Specifically, the study aims to examine the influence of social systems on the performance of water projects, to examine the influence of technical systems on the performance of water projects, to examine the mediating effect of system fit on the relationship between social systems and the performance of water projects, and to examine the mediating effect of system fit on the relationship between technical systems and the performance of water projects in Shinyanga Municipality. The study used a causal research design and a quantitative research approach to gather information from respondents. The population for this study consisted of 78 SHUWASA, of which all of them were included in the study through the census method. Data collection was done using a closed-ended questionnaire consisting of a 5-point Likert scale. Demographic data were analyzed through descriptive statistics, whereas a multiple regression model was used to analyze 5-point Likert scale data that examines the influence of social technical systems on improving the water project in Shinyanga municipality. The study findings found that the social system and technical system have a significant impact on the performance of water projects in Shinyanga Municipality. Also, the study found a mediating effect of system fit on the relationship between the social system and technical system toward the performance of the water project in Shinyanga Municipality. The study concluded that enhancing the alignment between social and technical systems may improve the performance of the water project in Shinyanga Municipality. Keywords: Social System, Technical System, System Fit, Performance of water project

Item Type: Thesis (Masters)
Subjects: 600 Technology > 658 Gerneral management
Divisions: Faculty of Business Management > Department of Marketing and Entrepreneurship
Depositing User: Mr Habibu Kazimzuri
Date Deposited: 19 Feb 2026 11:26
Last Modified: 19 Feb 2026 11:26
URI: http://repository.out.ac.tz/id/eprint/5064

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