Factors Influencing Job Satisfaction in Public Organizations: A Case of NSSF Tanzania Southern Zone.

Robert, Noelah (2025) Factors Influencing Job Satisfaction in Public Organizations: A Case of NSSF Tanzania Southern Zone. Masters thesis, The Open University of Tanzania.

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Abstract

The study is about factors influencing job satisfaction among employees at the National Social Security Fund (NSSF). The specific objectives are to evaluate the impact of benefits and compensations, working conditions, organizational culture, and career development opportunities on employee satisfaction. The positivism philosophy was used with a quantitative approach using causal research design. The study gathered data from 79 NSSF employees. The findings of the study revealed that benefits and compensations had a positive and significant effect on job satisfaction. Similarly, working conditions had a positive and significant impact. Organizational culture also significantly influenced job satisfaction positively and significantly. In contrast, career development opportunities had a negative but statistically insignificant effect on job satisfaction. The study concludes that benefits, working conditions, and organizational culture are crucial for enhancing job satisfaction, while career development, although important, might need further investigation. Recommendations include offering competitive compensation packages, improving working conditions, cultivating a positive organizational culture, and supporting employee career development to foster a more motivated and satisfied workforce at NSSF. Keywords: Job Satisfaction, Benefits and Compensation, Career Development Opportunities, Working Conditions and Organization Culture

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