Consumer Protection in Digital Content Products in Tanzania and its implication to the Seller against dishonest Consumer: A Case Study of Music CD and DVD business in Tanzania

Rukazibwa, Masoud Hamidu (2014) Consumer Protection in Digital Content Products in Tanzania and its implication to the Seller against dishonest Consumer: A Case Study of Music CD and DVD business in Tanzania. Masters thesis, The Open University of Tanzania.

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Abstract

This research assessed and examined the existing sale of goods and consumer protection laws in Tanzania in protecting the consumer of digital content products and also looking on some technical implication on remedies available under Tanzanian Sale of Goods laws and when applied as in St. Alban’s case of UK which extended the protection in ordinary goods to the digital content products when are in defective. The objective of the study was to assess, examine and identify the lacuna/gap to the existing Tanzania laws on sales of goods which impliedly provide for consumer protection in digital content product supplied in tangible medium like music CD and DVD and examine the implication to the seller against dishonest consumer who may copy digital product and seek to return it. The study was based on case study approach where by various report, literatures and interview on consumer protection in digital content product in Tanzania were assessed and seller of music CD and DVD were interviewed on the matter. During literature review it was observed that different writers wrote on consumer protection in digital content products in Europe particular in UK and there was neither of writers wrote on the seller remedies against the possible dishonest consumer nor in the related topic. It was concluded that the consumer of digital content products in Tanzania expressly are not protected as relevant laws do not until St. Alban’s case of UK is adopted by Tanzania courts consumer of digital content products will be protected. The study recommended the sale of good laws in Tanzania to be amended and expressly extend the protection to the digital content products and also suggested only the remedies to the fault supplied digital content to be replacement.

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