Effect of ICT Competency on Employees’ Performance at Higher Education Student’s Loan Board.

Mahunnah, Sussie R. (2025) Effect of ICT Competency on Employees’ Performance at Higher Education Student’s Loan Board. Masters thesis, The Open University of Tanzania.

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Abstract

This study determined the effect of ICT competency on employees’ performance at higher education student’s loan board in Tanzania. The study was guided by three objectives; to determine the relationship effect of information management, digital communication and internet skills competencies on employee performance at HESLB.The resource-based view theory and technological acceptance model were employed. Positivist research and quantitative approach were applied in this study. Explanatory research design was equally used. A sample of 103 respondents was stratified random sampled from a population of 134 higher education student loan board members in Tanzania. Data collection was conducted only through structured questionnaires. Descriptive statistics and multiple regression analysis served as instruments for data analysis. The study revealed that all independent variables information management competency, digital communication competency, and internet skills competency exhibited a positive and significant correlation with employee performance at HESLB. In conclusion, the study highlights that ICT competency plays a significant role in enhancing employee performance at the Higher Education Student’s Loan Board emphasizing the need for targeted training and infrastructure improvements to foster greater efficiency and effectiveness in organizational operations. Therefore, the study recommends that HESLB should invest in targeted information management training programs. Also, HESLB should prioritize digital communication skills training to improve employees' proficiency. Lastly, HESLB should focus on enhancing employees' internet skills competency. Keywords: ICT Competency, Information Management Competency, Digital Communication Competency, Internet Skills Competency, employee performance.

Item Type: Thesis (Masters)
Subjects: 600 Technology > 658 Gerneral management
Divisions: Faculty of Business Management > Department of Accounting and Finance
Depositing User: Mr Habibu Kazimzuri
Date Deposited: 23 Dec 2025 09:55
Last Modified: 23 Dec 2025 09:55
URI: http://repository.out.ac.tz/id/eprint/4835

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