Assessing the Role of Mobile Phones in Enhancing Tanzania Prison Officers' Job Performance; Insight from Dodoma Region.

Nkayanghwa, Nuhu Mussa (2025) Assessing the Role of Mobile Phones in Enhancing Tanzania Prison Officers' Job Performance; Insight from Dodoma Region. Masters thesis, The Open University of Tanzania.

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Abstract

The study assessed the role of mobile phones in enhancing Tanzania prison officers' job performance; insight from Dodoma region. Three objectives guided the study; to determine the role of mobile phones in enhancing communication, to examine the role of mobile phones in streamlining administrative tasks and to assess the role of mobile phones in facilitating coordination in prison operations on prison officers' performance. The study employed the Technology Acceptance Model. Positivism philosophy was used in this study. A quantitative approach and explanatory research design were also employed. 100 sample size from Dodoma prison officers were randomly sampled from 134 population. Structured questionnaires were used to collect data. Descriptive statistics and multiple regression analysis were used as tools of data analysis. It was found that all three independent variables from the role of mobile phones; communication, streamlining and coordination were found to be positive and significantly related to prison officers’ performance. The study concludes that mobile phones significantly improve communication, operational efficiency, and decision-making among prison officers, contributing to enhanced job performance in Tanzania's prison system. It is recommended that prison authorities integrate mobile phone usage more effectively into daily operations to improve communication efficiency. Also, prison management further incorporates mobile technology to optimize administrative processes, such as scheduling, document management, and performance tracking. Lastly, prison authorities should enhance communication infrastructure by equipping officers with smartphones or devices that support real-time updates and coordination across departments. Keywords: Mobile phones, Prison officers, Job performance and Impacts

Item Type: Thesis (Masters)
Subjects: 600 Technology > 658 Gerneral management
Divisions: Faculty of Business Management > Department of Marketing and Entrepreneurship
Depositing User: Mr Habibu Kazimzuri
Date Deposited: 10 Sep 2025 16:17
Last Modified: 10 Sep 2025 16:17
URI: http://repository.out.ac.tz/id/eprint/4698

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