Effectiveness of Training and Development on Employees’ Performance at Fire & Rescue Force Department, Tanzania.

Kindamba, Jamila Waziri (2025) Effectiveness of Training and Development on Employees’ Performance at Fire & Rescue Force Department, Tanzania. Masters thesis, The Open University of Tanzania.

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Abstract

This study investigated the effectiveness of training and development on employee performance within the Fire & Rescue Force Department in Tanzania, specifically in Dar es Salaam. The study focused on three key objectives which were to assess impact of on- the- job training, coaching, and job rotation to the performance of the employees. Consequently, informed by Human Capital Theory, with recognition of a positivism research philosophy, the study focused on a quantitative approach, and explanatory research philosophy. Sources of data included a structured questionnaire from a sample of 271 respondents. Descriptive statistics correlation analysis and multiple regression analysis was used to analyze the collected data. According to the research, results showed that on-job training, coaching and training on the job rotation all impacted in the performance of the employees in a sensitive and positive manner. On the job training led to increase in skill development and task accomplishment, coaching enhanced performance as well encouraged by job rotation its exposed employees to other departments and made them more proficient in problem solving. The study concludes that well-structured training and development programmes are essential for enhancing the performance of the employees in the Fire & Rescue Force. The study suggests to continue providing and intensively developing the training and coaching activities, frequently offering opportunities for mentorship, and systematically establish a job rotation program to developed employees‟ skills and their performance. Keywords: On-the-Job Training, Coaching, Job rotation and Job Performance.

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