The Effects of Training Programs on Employees’ Performance: The Case of Immigration Department Dar Es Salaam.

Yusuph, Asumath S. (2025) The Effects of Training Programs on Employees’ Performance: The Case of Immigration Department Dar Es Salaam. Masters thesis, The Open University of Tanzania.

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Abstract

Training programs are crucial to organizations as they enhance employee skills, boost productivity, quality service, foster a culture of continuous improvement and adaptability in a competitive environment. The study aims to assess the effects of training programs on employees' performance at the Immigration Department in Dar es Salaam. The specific objectives were to examine the effects of onboarding training, to assess the effects of technical skills training, and to determine the effects of soft skills training on employee performance. The research used Kirkpatrick's model. The study used positivism philosophy and quantitative research approach were employed, with a sample of 245 respondents from immigration department employees. Simple random sampling was employed where by data were collected using structured questionnaires and analyzed using descriptive statistics and multiple linear regression. The study found that onboarding training positively significant affected employee performance. For the technical skills training, the regression results revealed that technical skill had significantly positive effect on employee performance with task efficiency, and adaptability to technology. Similarly, the regression results revealed that soft skills training has a significant positive effect on employees' performance. It is recommended that the organization continues to invest in comprehensive training programs that prepare employees for their roles and promote seamless integration into the workplace. The organization should regularly update the training to address evolving technologies and job-specific needs. To maintain the effectiveness of soft skills training, the organization should continue prioritizing leadership, teamwork, and conflict resolution in future training programs. Keywords: Training Programs, Employee performance, Onboarding training, Technical skill training and soft skill training.

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