Patient Satisfaction with Healthcare Services in Kyela District Hospital, Tanzania.

Mbwile, Bahati (2025) Patient Satisfaction with Healthcare Services in Kyela District Hospital, Tanzania. Masters thesis, The Open University of Tanzania.

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Abstract

This study investigates patient satisfaction with healthcare services at Kyela District Hospital in Tanzania, the main objective of this study is to assess the level of patient satisfaction with healthcare services in Kyela District Hospital, Tanzania, focusing on patients' perspectives on healthcare facilities, bureaucracies involved in accessing services, and the readiness of medical personnel. The research aims to address the gap in understanding patient satisfaction in rural hospitals. The study used semistructured interviews with 20 patients, employing purposive sampling to ensure diverse representation across departments. The findings reveal that while there have been improvements in hospital infrastructure and specialized units, challenges such as overcrowding, lack of privacy, and inefficient administrative processes persist. Additionally, patient opinions on staff varied, with some appreciating the care provided, while others reported dissatisfaction due to overworked personnel. The study concludes that improving patient satisfaction in rural settings requires addressing staff shortages, streamlining administrative processes, and enhancing patient-centered care. This study will benefit various stakeholders. Patients will experience a more positive healthcare environment, while providers gain insights to enhance service delivery and patient care. Policymakers will receive data-driven evidence to develop targeted interventions for rural healthcare challenges. This knowledge will also empower the healthcare community to strengthen healthcare delivery across Tanzania. Furthermore, as this study employs an inductive approach, the findings can generate a theory that will contribute to the existing body of knowledge on patient satisfaction and healthcare service delivery in rural settings. Keywords: Patient satisfaction, healthcare services, Kyela District Hospital, patients' perspectives, healthcare facilities, bureaucratic processes, service accessibility, medical personnel readiness, quality of care, health service delivery.

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