Effectiveness of Revenue Mobilization Strategies on Revenue Collection Efficiency: A Case of Kinondoni Municipality.

Hanuna, Zahoro R. (2023) Effectiveness of Revenue Mobilization Strategies on Revenue Collection Efficiency: A Case of Kinondoni Municipality. Masters thesis, The Open University of Tanzania.

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Abstract

This study focused on the assessment of the effectiveness of revenue mobilization strategies on revenue collection efficiency. Specifically, the study assessed the effect of door-to-door revenue mobilization strategy on revenue collection efficiency, the effect of issuance of demand notice on revenue collection efficiency and the effect of outsourcing strategy on revenue collection efficiency. The study was underpinned by the positivism philosophy and used a quantitative approach and an explanatory design to achieve its objectives. A questionnaire tool was circulated to 200 respondents at the Kinondoni Municipal Council involving officials and businessmen and women. Respondents were obtained a convenience sampling procedure. A total 196 questionnaires were filled out and returned to the researcher giving a total response rate of 98%. Data were analysed using the SPSS programme version 20 which enabled performance of multiple regression analysis and other statistical computations. The findings show that revenue mobilization strategies such as door-to-door, issuance of demand notice, and outsourcing have significant positive effects on revenue collection efficiency. The study recommends that the revenue mobilization strategies have to be enhanced and municipalities should effectively employ them to ensure efficient revenue collection. The information obtained in this study adds to the body of knowledge on municipal revenue collection efficiency. The study also provides information to municipal officials, revenue collection officers, practitioners, policy makers and decision makers on the best strategies to employ to increase revenue collection efficiency. Keywords: Revenue, revenue collection, door-to-door revenue mobilization, Outsourcing

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