Influence of Working Conditions on Employees Productivity: A Case of Mbeya Urban Water Supply and Sanitation Authority.

Kasiba, Aida Alex (2025) Influence of Working Conditions on Employees Productivity: A Case of Mbeya Urban Water Supply and Sanitation Authority. Masters thesis, The Open University of Tanzania.

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Abstract

This study investigates the influence of working conditions on employee productivity at the Mbeya Urban Water Supply and Sanitation Authority, employing Herzberg’s two-factor theory as the guiding framework. The research utilized a quantitative approach with a sample size of 153 respondents selected from various departments. Data were collected through structured questionnaires and analyzed using SPSS (Statistical Package for the Social Sciences), with both descriptive statistics (such as mean, frequency, and percentages) and inferential statistics (including correlation analysis) to examine the relationships between working conditions and employee productivity. Findings indicate that physical working conditions, such as office space and ventilation, are generally satisfactory but could be enhanced with better ergonomic support. Social conditions, including supervisor support and team cooperation, show positive results, though structured communication could be improved. Financial conditions, particularly salary competitiveness and alignment with the cost of living, reflect mixed levels of employee satisfaction. The study concludes that while some working conditions are adequate, improvements in compensation structures, noise control, and consistent communication practices are needed to further enhance productivity. Key recommendations include adjusting salary packages to reflect the cost of living, enhancing office ergonomics and noise management, and establishing regular, structured communication to reinforce team dynamics and employee engagement. Keywords: Working conditions, employees’ productivity, Mbeya Urban Water Supply and Sanitation Authority.

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