Examining Human Resources Information Systems on the Performance of Banks, A Case Study of National Micro-Finance Bank.

Mseven, Noemi (2023) Examining Human Resources Information Systems on the Performance of Banks, A Case Study of National Micro-Finance Bank. Masters thesis, The Open University of Tanzania.

PDF - Submitted Version Available under License Creative Commons Attribution. Download (808kB)

Abstract

Generally, the study intended to examine the effects of human resources information systems on the performance of banks. The study contained three specific objectives which were to determine the contribution of NMB's e-recruitment practice on their overall performance, to examine the influence of induction's e-training and development on NMB bank performance and to determine the extent to which epayroll administration affects the overall performance of the NMB banks. A descriptive strategy was adopted in the study. A case study design was preferred in this study. The research was carried out at the Dar es Salaam headquarters of the National Microfinance Bank. Convenience sampling techniques and purposive sampling techniques were used. Data were collected through questionnaires, interviews and documentary review. Mean scores and Standard Deviations were used in analysis. Firstly, the findings have revealed that e-recruitment practices influence the performance of the bank through increased profitability and return on assets. Secondly, the findings have revealed that e-training among human resource information systems influences the performance of NMB through increased profit and return on assets. Finally, the findings have revealed that e-payroll as among human resource information systems influences the performance of NMB through increased profit and return on asset. It is recommended that the management of the bank should ensure that there is increased implementation of electronic recruitment in the bank, e-training and development programs are implemented effectively in the bank and e-payroll should be implemented effectively. Keywords: Human resources information systems, performance of banks, NMB's e recruitment practice, e-training

Actions (login required)

View Item