The Role Played by Specific Tasks Employees on Organisational Performance: A Case of TANESCO in Shinyanga Region, Tanzania.

Kiyungu, Ibrahim (2023) The Role Played by Specific Tasks Employees on Organisational Performance: A Case of TANESCO in Shinyanga Region, Tanzania. Masters thesis, The Open University of Tanzania.

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Abstract

The study aimed at establishing the role played by specific tasks employees on TANESCO’s performance. The researcher employed a descriptive design which is grounded in the mixed research approach. The specific objectives included: establishing the specific tasks employees put into the job to support TANESCO’s performance; investigating knowledge, skills and experiences possessed by specific tasks employees to support TANESCO’s performance; finding out tasks which were assigned to specific tasks employees and their achievement rate to further TANESCO’s performance; and to establish how the job performed by specific tasks employees in furthering TANESCO’s performance was evaluated. Face-to-face interviews, questionnaires and documentary schedules were used to collect data. Research results revealed that job advertisements, selection and orientation were processes followed to employ temporary staff. Research results further revealed a variety of knowledge, skills and experiences possessed by temporary staff namely: knowledge in electrical engineering; welding and fabrication; refrigeration and air conditioning; marketing; and public relations. Skills possessed included: plumbing and fitting of pipes; driving and maintenance of vehicles; running of engine and auxiliaries; and maintenance of air compressors. The majority of temporary were between 0-10 years’ level of experience, which was gained outside of TANESCO. The tasks frequently assigned to temporary staff included: excavating holes, addressing temporary breakdowns, connecting new customers, line patrolling, and installing transformers and meters’ replacement. It was recommended that TANESCO have a proper mix of workers, between the permanent staff and temporary staff in order not to disrupt the day-to-day organisational performance caused by labour turnover. Keywords: Specific tasks employees, TANESCO performance, labour evaluation

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