Impact of Students Related Electronic Management Information Systems on Revenue Management in Higher Learning Institutions : The Case of Zanzibar University and Abdulrahman Al-Sumait University.

Saleh, Khadija Mohamed (2023) Impact of Students Related Electronic Management Information Systems on Revenue Management in Higher Learning Institutions : The Case of Zanzibar University and Abdulrahman Al-Sumait University. Masters thesis, The Open University of Tanzania.

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Abstract

Electronic Management Information Systems (EMIS) are widely used for decisionmaking, coordination, and control, and in the domain of revenue management, they have been widely associated with efficiency and effectiveness. This study examined the impact of students related EMIS in the domain of Higher Learning Institutions (HLIs). A quantitative research approach was used, where questionnaires were distributed to 82 students and 29 staff at Zanzibar University and Abdulrahman Al-Sumait University. SPSS was used to analyse the quantitative data. The study findings show that three EMIS are on place: admission system, student academic register, and accounting system in both universities. The findings show that there is high usage of the EMIS, used for a quite long period and are deemed very easy to use. The study revealed high usability to the EMIS with sound manpower and infrastructural support making them reliable for the intended use. Furthermore, there was a positive impact of the EMIS implementation to revenue management at the HLIs, where it was realised that the use of integrated EMIS resulted into increased accessibility of finance related information in addition to efficiency and effectiveness in revenue management. The study advocates for integration of EMIS within the HLIs to go beyond the core business of teaching, learning, and student management, to incorporate revenue management for better management of the HLIs. Key words: Revenue management, electronic management information system, higher learning institutions.

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