Effectiveness of ICT in Payment of Old Age Pension.

Mlolwa, Hamis Salula (2022) Effectiveness of ICT in Payment of Old Age Pension. Masters thesis, The Open University of Tanzania.

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Abstract

This study mainly investigated the effectiveness of ICT use in Old Age pension payment at Tanga Regional Secretariat. Specifically, the study sought to identify reasons for Tanga RS opt for the use of ICT in Old Age pension payment, challenges it is facing in the use of ICT in Old Age pension payment and Employees Perception in the use of ICT in Old Age pension payment. Quantitative research approach applying a case study research design was used. The study guided by Technological Acceptance Model (TAM), total respondents were 63 people selected through the use of random sampling techniques and Questionnaire was used in data collection. It was found that improvement of data management, reduction of workloads, enhanced informed decision, access to document, easy payment, accurate information, minimization of long waiting period, efficiency and reliability were preferred by majority of the respondents as factors of Effectiveness of ICT use in payment of Old Age Pension. However, it was found that challenges to the effective use of ICT in payment of Old Age Pension at Tanga Secretariat were inadequate personnel, inadequate ICT facilities, inadequate ICT skills and problem of internet connectivity. The study concluded that Organizational must procure modern ICT facilities, government should rectify existing laws and policy guiding effective use of ICT in payment of old age pension also more Research need to be conducted in order to draw relevant ideas and suggestions that will enhance effectiveness of ICT in Payment of Old Age Pension. Keywords: Effectiveness of ICT use, Old age pension payment, Perceived usefulness and challenges

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