Assessment of Emotional Intelligence impacts on Job Performance in Tanzania: A case of Tanzania Education Authority.

Lucas, Aidan (2023) Assessment of Emotional Intelligence impacts on Job Performance in Tanzania: A case of Tanzania Education Authority. Masters thesis, The Open University of Tanzania.

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Abstract

Emotional intelligence has gained increasing attention in the organizational context as it is believed to significantly influence individual behaviors and interactions within the workplace. The objectives of this research were to assess the influence of emotional intelligence variables such as self-awareness, self-management, social awareness, and relationship management on employees' job performance. The study used mixed-methods approach, quantitative surveys and qualitative interviews to obtain comprehensive insights into the topic. A sample of 40 employees from Tanzania Education Authority participated in the study. Quantitative data were collected through a structured questionnaire, while qualitative data were gathered through semi-structured interviews. The study revealed that emotional intelligence plays a crucial role in shaping job performance. Participants who exhibited higher levels of self-awareness demonstrated a better understanding of their roles and responsibilities, leading to improved performance. Effective self-management was associated with more efficient task execution and a higher level of productivity. Socially aware employees demonstrated better communication and empathy, contributing to enhanced collaboration and overall job performance. The study concludes that emotional intelligence is a significant predictor of job performance in the Tanzanian workplace. Organizations can benefit from fostering emotional intelligence skills among their employees through targeted training and development programs. Keywords: Emotional Intelligence, Job Performance, Tanzania Education Authority.

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