Impact of Outsourcing Operations and Maintenance in Cost of Quality.

Katego, Simon (2023) Impact of Outsourcing Operations and Maintenance in Cost of Quality. Masters thesis, The Open University of Tanzania.

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Abstract

The aim of this study is to explore the if the outsourcing operations and maintenance has the impact in cost of quality whereby it was conducted at Minara Tanzania offices and sites together with its power vendor African Power Machinery and Intelligence Security. The study adopted case study where 78 respondents represent the whole population whereby 32 represent technical team, 20 represent NOC, 6 represent procurement and 20 represent security. Sampling was done randomly using probability sampling technique. Online survey and questionnaire were used to collect data and analyzed by using excel. Data analysis was descriptive whereby graphs and statistical tables were the computation of frequencies and percentages which helps in interpretation and drawing conclusion.The study reveled that outsourcing technical team has a challenges of vendor staff not being trained, poor integrity issues, not qualified for engineering works, have no working tools and they have lack of motivation. Outsourcing NOC has no challenges at all and is very benefit to the organization. Outsourcing procurement has challenges of purchasing poor quality product and not supporting operation teams ties hence affect operation. Outsourcing security has challenges of qualification, training, motivations, and lack of awareness of the equipment’s they are taking care of. The recommended that technical team must meet minimum requirements and qualified, must be maintain good integrity and must have several trainings. Procurement must purchase quality spare and support the teams with working tools. Security team must be qualified, trained and given the knowledge of the customer assets and Minara sites must have security guards’shelters. By do doing so recommended, the researcher believes there will be quality deliverables hence reduce operations cost.

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