Assessment of the Performance of Water Projects that Utilize Force Account Method in Nkasi and Sumbawanga Districts.

Nzowa, Gibon (2023) Assessment of the Performance of Water Projects that Utilize Force Account Method in Nkasi and Sumbawanga Districts. Masters thesis, The Open University of Tanzania.

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Abstract

This study assessed the performance of water projects utilizing the force account method (FAM) in Nkasi and Sumbawanga districts. It specifically examined the income earned; assessed the service quality; and examined the customer satisfaction issues on water-based projects in the districts. Explanatory research design was used to establish the causal relationship between variables with a mixed approach. A sample size of 77 respondents was obtained from staff and board members with data being solicited using questionnaires and interview guides. Quantitative data were descriptively analysed while qualitative data was analysed using content analysis. In addition, Chi-square was used along with linear regression analysis. The findings revealed that the null hypotheses were all rejected thus accepting the alternative hypotheses as the results were not generally statistically significant at p>0.05. Further, the majority of respondents reported that income earned on water-based projects utilizing FAM-enabled irrigation activities to earn income; reduced their disposable income (save) through clean water usage; saved time to travel to and from the water ponds as used before etc. Similarly, the majority of respondents reported that service quality resulted in quality and reliable water services; responsiveness of water authorities to users of water; accessibility of water and usability of water among people. More so, the majority of respondents reported that customer satisfaction issues enhanced customer satisfaction in terms of quality, quantity, affordability, continuity and overall service aspects of drinking water. It is concluded and recommended that the income earned reduced their disposable income; service quality provided resulted in quality and reliable services while customer satisfaction led to quality, quantity and affordability of services. Keywords: Performance; Water Projects; Force Account Meth

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