Factors Affecting Job Satisfaction among Healthcare Providers: The Case of Selected Public Hospitals in Ilala Municipality.

Mchome, Lisa Primi (2023) Factors Affecting Job Satisfaction among Healthcare Providers: The Case of Selected Public Hospitals in Ilala Municipality. Masters thesis, The Open University of Tanzania.

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Abstract

The purpose of the study was to assess the factors affecting job satisfaction among healthcare providers in public hospitals in Ilala Municipality. The study objectives were to examine factors affecting the performance of healthcare employees, perception of healthcare workers regarding the existing employees’ benefits as well as identifying employees’ benefits that will satisfy the needs of healthcare workers in public hospitals in Ilala Municipality. The target population were 110 respondents including the healthcare personnel working in public hospitals in Ilala district in Dar es Salaam. The sample size of 110 respondents was considered to be reasonable and affordable. A purposive sampling was used to obtain the healthcare personnel to participate during unstructured interview. Data collected was analyzed both qualitatively and quantitatively. While, the content analysis was used to analyze perception of healthcare workers regarding the existing employee’s benefits. The findings showed that the majority of the surveyed public hospitals had healthcare workers with low education level and with ages more than 50 years. A higher number of healthcare personnel did not reach bachelor level education. Based on the study findings, the researcher recommends that the government should have a payment plan that would cater for employee salaries for a longer duration of time to curb the issue of delayed salaries. The government should also organize an early retirement plan for the old employees and employ young and fresh blood who may be able to pump in new ideas to the organization. Keywords: Job satisfaction, healthcare providers

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