Assessment of the Effectiveness of Reward Systems in Public Organizations in Tanzania. A Case Study of Tanzania Electric Supply Company Limited (TANESCO).

Mapunda, Agathon (2023) Assessment of the Effectiveness of Reward Systems in Public Organizations in Tanzania. A Case Study of Tanzania Electric Supply Company Limited (TANESCO). Masters thesis, The Open University of Tanzania.

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Abstract

The study intended to assess the effectiveness of reward systems in public organizations in Tanzania.A case study of Tanzania Electric Supply Company Limited (TANESCO). Specifically, the study aims to identify the types of rewards provided by TANESCO and their effectiveness in motivating employees for better performance. Also, to assess the extrinsic and intrinsic rewards provided in TANESCO and their effectiveness in motivating employees for better performance of employees and the organization at large. This study engaged 254 respondents selected from TANESCO head Office departments and Units. Through case study design, data for this study were collected using questionnaire, and SPSS descriptive statistics feature and interpreted variable such as types of reward systems, intrinsic and extrinsic rewards and their impact to the organization. The findings from this study indicated responses of the questionnaire were collected from both genders, male and female that indicated there was no biasness of opinions provided data collection. Also, the study revealed that employees at the organization are provided with both intrinsic and extrinsic rewards. The most used financial reward at TANESCO was salary and allowances. Respondents strongly agreed on increase of bonuses will increase their motivation and the organization performance. The study concluded that effectiveness of reward system in public service was conducted in order to help TANESCO analyze the attitudes of employees towards the reward systems of the organization. It helps the company to explore and select reward system which is most preferred and motivates the employees to contribute in the performance of the organization. The study recommends that various measures to be taken in reviewing the organization reward systems. Keywords: Types of rewards, motivating employees, better performance, TANESCO

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