Effects of Performance Measurement Systems on Employees’ Performance in Public Organizations: A Case of Mtwara District Council.

Mbukwini, Theresia (2023) Effects of Performance Measurement Systems on Employees’ Performance in Public Organizations: A Case of Mtwara District Council. Masters thesis, The Open University of Tanzania.

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Abstract

This study investigated the effects of performance measurement systems on employees’ performance in public organizations at Mtwara District Council. It was guided by four specific objectives which are to determine the effects of OPRAS on employees’ performance, to evaluate the effects of MBO on employees’ performance, to investigate the effects of Balanced Score Card on employees’ performance, and to assess the effect of 360° on employees’ performance at Mtwara District Council. The study was guided by the positivism research philosophy and embraced the quantitative research approach. It employed a case study research design and was conducted at Mtwara District Council in Mtwara Rural district. The study population of 1094 involving employees and officials at Mtwara District Council was involved and a sample of 102 was drawn from that population through simple random sampling technique. Data was collected through questionnaires and findings presented in tables. The findings showed that respondents disapprove the OPRAS, MBO, BSC and 3600 were positive, statistically and significantly related to employee’s performance. The study recommended that management of public and government institutions and agencies to embrace employees’ performance measurement systems that are taken and considered to be fair employees’ assessment and the government should reconsider the decision of adopting same employees’ performance measurement systems for all government organizations. Keywords: Employees Performance Measurement Systems, Employees’ Performance, Human Resources Management. Public organization

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