The Effect of on-the-job Training on Employees Job Satisfaction in Tanzanian Public Institutions: A Case of Police Criminal Investigation Unit in Morogoro Region.

Salim, Pori Dhikiri (2023) The Effect of on-the-job Training on Employees Job Satisfaction in Tanzanian Public Institutions: A Case of Police Criminal Investigation Unit in Morogoro Region. Masters thesis, The Open University of Tanzania.

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Abstract

The study assessed the effect of on-the-job training on the employee job satisfaction among the police officers in the criminal investigation unit in Morogoro Region. The study used Social learning theory of Albert Bandura and Goal setting theory by Locke and Lathaman. Survey design was used with mixed approach to collect data from 50 respondents in the criminal investigation unit in Morogoro police force. Data collection employed both questionnaire for the first and second objectives and interviews for the third objective. Data analysis involved descriptive statistics for quantitative data and thematic analysis for qualitative data. The findings of the study showed the police force employed a number of on-the-job training methods for criminal investigation. These methods were job rotation, job instruction, coaching, committee assignment and shadowing to greater extent. The findings showed that on-the-job training provided skills that were required by the criminal investigation tasks. The training provided skills on criminal law, digital investigation, information gathering, information analysis, treatment of the gathered information and establishment of the rapport with the criminals. It was found that on-the-job training had a strong influence to employee satisfaction. The results show that the on-the-job training approaches used had statistical significance. It was concluded that on-the-job training is effective when the newly employed officers are attached to the experienced officers to share. It was recommended that the police force should have regular on-the-job training to all units to improve. Keywords: Training, Employees, Satisfaction, Criminal, Investigation.

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