The Effectiveness of the Open Performance Review and Appraisal System Tools in Tanzania

Tesha, Helena T. (2023) The Effectiveness of the Open Performance Review and Appraisal System Tools in Tanzania. Masters thesis, The Open University of Tanzania.

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Abstract

Performance appraisal (PA) has been described as a “vehicle for creative competitive advantage” for organizations be it public or private sector. This study evaluated the effectiveness of performance appraisal tools in Tanzania a case of PSSSF in Dodoma City, Tanzania. The study adopted a descriptive research design incorporating quantitative and qualitative approaches. The sample of 102 employees was surveyed using in-depth interviews and questionnaires. Quantitative data was analyzed descriptively using SPSS while thematic analysis was used to analyze qualitative data. The findings of this study revealed that all banks use the same tool which is Management by Objectives (MBO). The tool was found useful to the banks as it is brings about the required outcomes of its use, employees have a higher level of understanding about the tool that is they understand how to conduct it, they are trained about PA and that PA is fair in terms of procedures, information, relationship and equity. The study also found that employees especially managers are not in favor of the tool because it does not allow multiple ratings. Furthermore; the study revealed that in one of the banks, only management and senior-level employees are appraised. Recommendations were given that all employees should be appraised regardless of their positions and that the banks should consider the use of the tool that will enable employees to get a wider understanding of their performance from different raters. Keywords: Open Performance and Review System, Tools, Tanzania

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