Effects of Workplace Stress on Employee Performance

Mazwile, Henry (2024) Effects of Workplace Stress on Employee Performance. Masters thesis, The Open University of Tanzania.

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Abstract

Work stress encompasses the physical, emotional, and mental strain experienced by employees as a result of various work-related pressures, demands, and challenges. This can significantly impact an individual's well-being and job performance, influencing overall productivity, job satisfaction, and the quality of work. Therefore, this study delves into the repercussions of job stress on employee performance, conducting its investigation at Kalambo District Council in collaboration with district council staff and department heads. This study is guided by three specific objectives: identifying the root causes of work-related stress, assessing its effects on employee performance, and proposing effective strategies for alleviating this stress. A total of 63 participants were selected to provide valuable insights toward achieving these research goals. The study employed two distinct data collection methods: a questionnaire distributed to 50 employees at Kalambo District Council, and interviews conducted with 13 department heads representing various departments within the council. The collected data was analyzed using qualitative techniques, wherein descriptive analysis was applied to the questionnaire responses, and content analysis was utilized for the qualitative interview data. The research findings unveil a range of factors contributing to workplace stress, including extended working hours, heavy workloads, interpersonal conflicts, inequitable treatment from superiors, working under pressure, instances of harassment, job insecurity, fear of termination, financial concerns, and family-related challenges. The complications of this stress encompass diminished productivity, reduced morale, increased absenteeism, diminished interest in work, strained work relationships, job dissatisfaction, incomplete tasks and personal life difficulties management. Keywords: Stress, Workplace Stress, Employee Performance, Task Performance

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