Impact of Training on Employee Performance in Public Organizations: A Case of Dodoma Police Force in Tanzania.

Kaman, Allan C. (2022) Impact of Training on Employee Performance in Public Organizations: A Case of Dodoma Police Force in Tanzania. Masters thesis, The Open University of Tanzania.

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Abstract

Training improves employee’s skills, ability, and competence and increases their performance hence productivity. This study focused on the impact of training on employees’ performance in the Dodoma Police. Specifically the study determined the training methods the Tanzania police force use to its employees, the relationship between training and employee performance as well as the challenges facing Tanzania police force in training its employees. Descriptive case study design was used, the sample size comprised 75 respondents and also questionnaire and interview were used as the data collection tools. The results indicated that the Dodoma Police Force is dedicated to offer varieties of trainings such as on job training, orientation training and coaching training. All these were done to equip employees with needed skills and competencies to handle the major role including formulation of crime prevention strategies and responses to crime in collaboration with the community. The results indicated that, Dodoma Police Force uses various methods to train the employees such as mentorship programs, job rotation, coaching, demonstration, distance learning methods. Also the results revealed that the trainings offered by have improved the customer care and has improved the record keeping. Results revealed that the Dodoma Police Force faces some challenges that interfere the training schedule such as shortage of funds, scarcity of time and favoritism. It was recommended that Tanzania Police Force should allocate more budgets for training that will empower the employee’s performance and Tanzania Police Force must introduce training Policy that will favor all police employees in such a way grievances and complaint could be reduced. Keywords: Training, Police Force, employees’ performance and human resource management.

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