Impact of Motivation on Employee Performance at the People’s Bank of Zanzibar Limited.

Seif, Salama Massoud (2022) Impact of Motivation on Employee Performance at the People’s Bank of Zanzibar Limited. Masters thesis, The Open University of Tanzania.

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Abstract

This study assessed the impact of motivation on employee performance in changing business needs in the Peoples’ Bank of Zanzibar Limited (PBZ LTD). This study adopted descriptive survey research design in order to assess how motivation influences employee performance. This study used both probability sampling technique which was Cluster sampling technique, and Non probability sampling which was purposive sampling, to get a sample size of 41 respondents. The questionnaires which comprised both close-ended and open ended questions were used in data collection. The study found that; all variables had positive influence on employee performance in PBZ LTD. The study recommended that; there was a need for the PBZ management to involve all employees in all levels in setting a well and clear goals of the organisation, to make survey research to understand the customers’ perception towards the services offered by PBZ, and to review the salary scheme, bonuses and other entitlement for the employees in order to make sure the employees satisfied and motivated in their posts, thus the required performance will be achieved. Also, there was a need for the government to make sure there is good and comfortable work environment to employees and to have a special section or department, which deals with internal research and development of organization. Keywords: Motivation, and Employee Performance

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