The Use of Information and Communication Technology and Performance of Human Resources Personnel at Mwananyamala Hospital, Tanzania.

Said, Abel Shema (2022) The Use of Information and Communication Technology and Performance of Human Resources Personnel at Mwananyamala Hospital, Tanzania. Masters thesis, The Open University of Tanzania.

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Abstract

This study assessed how the use of ICT influenced the performance of human resource personnel in Mwananyamala hospital, Tanzania. Specifically, the study examined how the applications of ICT in human resource functions, benefits of ICT use and challenges of using ICT devices influenced the health service delivery at Mwananyamala Hospital. The study applied descriptive and explanatory design. The systematic and purposive sampling procedures were used to select 62 respondents for the survey. Data were analyzed using descriptive, correlation and regression analysis. The findings indicated that health employees at the Mwananyamala hospital agreed that there were benefits accrued from the use of ICT in facilitating the performance of HR functions at the hospital. However, the challenges were not severe in a very that would limit the performance of HR functions at Mwanayamala hospital. Both descriptive and regression analysis confirm that the applications of ICT boosted the performance of HR functions and the regression analysis revealed the positive and significant influence at the hospital while the challenges’ influence was not significant. The study further recommends that regular training on the use of the ICT tools should be conducted. The study recommends that hospitals continue to use ICT to promote the performance of HR functions in Tanzania. Keywords: Human Resources functions, Information and Communication Technology, Performance, Price Fluctuation,

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