Effectiveness of human capital management information system in public servants’ management.

Nsenga, Kenedy Mwita (2022) Effectiveness of human capital management information system in public servants’ management. Masters thesis, The Open University of Tanzania.

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Abstract

The study explored the effectiveness of human capital information management system in public servants’ management, case of Judiciary of Tanzania. The study was descriptive due to its qualitative nature, it aimed to explore the factors influencing the use HCMIS in the judiciary, to assess employees’ involvement in the implementation of HCMIS in the Judiciary and to identify challenges affecting the effective use of HCMIS in the Judiciary of Tanzania. The study employed interview data collection. 40 respondents were purposively selected as respondents during data collection. The study revealed the factors that influence the use of HCIMS in the Judiciary system of Tanzania such as the system HCIMS solve the problem of Ghost workers, reduction of the inefficient paper work. The risk associated with manual system of data management was among of the motivating factors for use of HCIMS in the Judiciary. Furthermore, HCIMS had been used to hold the judiciary does away with the cost related to have data. There is a culture of employee involvement and interaction on HCIMS before an employee starts their role in the Judiciary system. The first interaction of an employee with the system HCIMS is through the induction training that is normally conducted by the HR team. Findings revealed various challenges with regard to the use of HCIMS including employees’ limited exposure to the use of HCIMS, inaccurate data submitted to HRs by employees, network slowdown, electrical power shortage, and shortage of trained IT personnel to provide backup support for effectiveness of the system whenever need arise. The study recommends the judiciary system to scale-up the HCIMS system at all level which include the district, ward, village level for effectiveness in HRM. Keywords: Human Capital Management, Information Systems, Public Servants, Judiciary

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