The Impact of Digital Transformation on the Operation of Water Utilities in Tanzania: A Case of Tanga Water Supply and Sanitation Authority.

Gulabaganira, Beatus (2022) The Impact of Digital Transformation on the Operation of Water Utilities in Tanzania: A Case of Tanga Water Supply and Sanitation Authority. Masters thesis, The Open University of Tanzania.

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Abstract

This study aimed at assessing the impact of digital transformation on the operation of Water Utilities in Tanzania, a case of Tanga Water Supply and Sanitation Authority. The study focused on examining the capability of Water Utilities in pacing with digital transformation, examining the extent to which water utilities operations are affected by User acceptance on digital transformation and examining the status of digital technology application in the operations of Water Utilities. The data collection methods used for the study were survey and documentary review through the use of questionnaire with sample of 100 respondents. The Statistical Package for Social Sciences (SPSS) 23rd version coupled with descriptive statistics were used in analyzing the data. The study found out that, Water Utilities have various essential capabilities to pace with digital transformation. Also revealed that, Water Utilities Operations are likely to be affected by User acceptance on digital transformation since there are less involvement of Users in transforming digital solution and there is inadequate awareness on digital transformation initiatives planned to be undertaken in the organization. Finally, it was revealed that digital technology is widely applied in the operations of water utilities. Various core business process of Water Utilities have been digitized and the implementation of various tasks have been eased through use of ICT devices and systems. The implications of the findings revealed that, Policy makers should ensure formulated policies and other guidelines are favorable to promote innovations and creativity. Water Sector should prepare robust strategies and plans that will assist to keep pace and capitalize the benefits of digital transformation, including provision of adequate exposure to all staff and user involvement in planning, development and deployment of innovated digital solutions. Key Words: Digital Transformation, Digital Technology, Water Utilities

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